Shipping Policy

Shipping Policy

Effective Date: July 01, 2026

Website: primewholesalegoods.com

Support Email: support@primewholesalegoods.com

This shipping policy complies with Google Merchant Center (GMC) requirements. All shipping timeframes, shipping fees, delivery regions, and processing rules stated below are consistent with website checkout settings and Merchant Center backend configurations.

1. Order Processing Time

All orders are processed within1–3 business days after successful payment confirmation. Processing days exclude weekends and U.S. federal holidays. Orders placed after 2:00 PM EST will be processed on the next business day. No order processing delays will occur without official notification.

2. Shipping Service & Delivery Time

We cooperate with professional domestic and global logistics carriers including UPS, FedEx (Federal Express), and DHL to provide reliable, fully trackable shipping services. All shipping timeframes and service rules below are fixed, transparent, and 100% synchronized with website checkout and Google Merchant Center backend configurations:

• US Standard Shipping (UPS / FedEx Ground): 3–7 business days after shipment
• US Expedited Shipping (UPS / FedEx Express / DHL Domestic): 2–3 business days after shipment

3. Shipping Coverage Regions

We only support shipping to all 50 U.S. states. International shipping, shipping to overseas territories, embargoed or restricted regions is not available. All valid shipping destinations are accurately displayed in the website checkout system.

4. Shipping Cost Rules (100% Checkout & GMC Consistent)

• 100% Free Standard Shipping Nationwide (USA): We provide completely free standard shipping for all orders delivered to United States addresses, with no minimum order value requirement. No base shipping fees, handling fees, or hidden logistics charges apply.
• Optional Expedited Shipping: Paid expedited shipping service is available at customer’s discretion during checkout. All expedited freight costs are transparently displayed before payment confirmation.

5. Order Tracking & Shipment Handover

Once your order is dispatched, a tracking number will be automatically sent to your registered email. After the carrier picks up the package from our warehouse, the risk of loss, damage, or missing items transfers to the buyer. Customers may track delivery status through the official carrier website in real time.

6. Tax & Delivery Notes

We only ship within the United States, so no international customs, duties, tariffs, or cross-border fees apply to any orders. All domestic shipping services comply with US logistics regulations and Google Merchant Center disclosure standards.

7. Incorrect Address & Returned-to-Sender Packages

Customers are responsible for providing accurate and complete shipping addresses. Any fees caused by incorrect addresses, address revisions, failed delivery, storage fees, or returned-to-sender shipments due to buyer error will be borne by the customer. We do not offer free reshipment for address errors.

8. Lost or Delayed Shipment Handling

• Logistics delay: Standard shipping transit delays caused by third-party carriers do not qualify for automatic refunds.
• Lost package: If tracking shows no update for over 15 business days, customers may contact our support team to initiate a carrier investigation. Verified lost shipments will be eligible for reshipment or full refund at our discretion.

9. Policy Consistency & Update

This shipping policy is synchronized with website checkout displays and Google Merchant Center shipping configurations at all times. We reserve the right to update shipping rules without prior notice; updated versions will be published with a new effective date. Continued use of the website constitutes acceptance of the latest policy.

Company Official Information