Company: Prime Wholesale Goods LLC
Email: service@PrimeWholesaleGoods.com
Address: 18 Hazel Ln, Springfield, IL 62712, USA
Tel: +1 217-529-5653
Shipping Policy
primewholesalegoods.com is independently managed and operated by Prime Wholesale Goods LLC. The entire order fulfillment process, including order verification, quality checks, professional packaging, logistics distribution and post-delivery customer support, is fully administered and regulated by our company.
Company Overview
Registered Entity: Prime Wholesale Goods LLC
Business Location: 18 Hazel Ln, Springfield, IL 62712, USA
Support Email: service@PrimeWholesaleGoods.com
Working Hours: Monday to Saturday, 9:00 AM – 6:00 PM (Illinois Time). The company remains closed every Sunday.
Order Processing & Delivery Timeline
Daily Order Cut-off: 5:00 PM Eastern Standard Time (GMT-05:00)
Processing Schedule: After successful payment verification, our team will complete order confirmation, product inspection and standard packaging within 1–3 business days. Order processing takes place Monday through Friday and excludes weekends and official U.S. federal holidays.
Domestic Shipping Duration: Once items leave our warehouse, standard domestic shipping across the United States typically takes 5–10 business days. Actual delivery times may vary due to carrier workflow adjustments, severe weather, seasonal shipping volume and local logistics conditions.
Shipping Fees & Free Shipping Guidelines
All delivery charges are clearly displayed during the checkout process before customers finalize payment. We maintain fully transparent pricing with no hidden fees, remote-area surcharges or undisclosed costs for standard domestic shipping services.
Free Nationwide Shipping
We offer free standard shipping for all domestic orders within the United States. There is no minimum order amount required to qualify. Every valid purchase made on our website is eligible for this complimentary delivery service.
Shipment Dispatch & Tracking Instructions
Once your order has been dispatched, you will receive an official shipping confirmation email containing a unique tracking number and full delivery details. You may view real-time shipment status anytime through our website or the official tracking system of our partnered carriers.
Please note that tracking information may take up to 48 hours after dispatch to update and synchronize across logistics systems. This brief delay is standard within the shipping industry.
Lost, Damaged or Defective Shipment Handling
If your package arrives damaged, defective, incomplete, or is confirmed lost in transit, please take clear photos of the outer packaging and affected products as evidence. Submit your support request via our official email within 48 hours of delivery confirmation.
Our after-sales team will review your case thoroughly and provide appropriate resolutions, including complimentary reshipment, product replacement, full refund or partial refund, in accordance with our official store policies.
Address Shipping Limitations
Due to size, weight and logistical restrictions applicable to bulky and heavy goods, we do not deliver to P.O. Boxes, APO addresses or FPO military addresses. This policy helps prevent package loss, delivery failures and unwanted returns.
Authorized Shipping Partners
We work with multiple trusted, industry-certified logistics providers to ensure safe, fast and reliable delivery throughout the United States. Our official carrier partners include:
Express Carriers: FedEx, UPS, DHL
U.S. Backup Local Carrier: USPS
We select the most suitable shipping solution based on each package’s weight, size, product type and delivery location. All orders support real-time tracking, and USPS backup coverage ensures successful delivery even in remote U.S. regions.
Logistics Customer Support
For questions regarding shipping delays, tracking errors, address updates or other logistics-related concerns, please contact our support team at: service@PrimeWholesaleGoods.com
Official Company Details
Operating Company: Prime Wholesale Goods LLC
Business Address: 18 Hazel Ln, Springfield, IL 62712, USA
Contact Email: service@PrimeWholesaleGoods.com
Service Hotline: +1 217-529-5653
Business Hours:
Monday – Saturday: 9AM – 6PM
Sunday: Closed