Returns & Refunds

Return & Refund Policy

Effective Date: July 01, 2026

Website: primewholesalegoods.com

Support Email: support@primewholesalegoods.com

This return and refund policy strictly complies with the latest Google Merchant Center (GMC) requirements for shopping ads. All terms are transparent, specific, publicly accessible without login, and fully consistent with our US-only free shipping rules and store after-sales standards. This policy applies to all vintage clock products sold on our website.

1. Return Time Window & Coverage

We offer a 30-calendar-day universal return window for all domestic United States orders. The return period starts on the exact delivery date recorded by our logistics carriers (UPS, FedEx, DHL).

All return and refund requests must be formally submitted within the 30-day valid period. Any overdue requests will be rejected in accordance with retail compliance standards.

Service Scope Note: We only provide shipping and after-sales services for addresses within the United States. No international returns or cross-border refund services are supported.

2. Valid Return Conditions for Vintage Clocks

To qualify for a full refund or exchange, returned vintage clock products must meet all the following eligibility standards. Slight manual craft textures, minor metal plating color differences, and subtle wood grain variations are inherent artistic features of vintage products and do not constitute defects or valid return reasons.

• Unused, unassembled, unmodified, and free of artificial damage, scratches, dents, stains, or battery leakage damage
• Complete with original retail packaging, protective foam, product labels, instruction manuals, and original accessories (batteries, decorative parts)
• No self-repair, disassembly, painting, engraving, or structural alteration conducted by the customer
• The product can be resold normally after warehouse inspection

3. Final Sale & Non-Returnable Items (GMC Mandatory Explanation)

The following vintage clock products are defined as final sale, non-returnable, and non-refundable, complying with standardized e-commerce after-sales rules:

• Clearance, discounted, discontinued, and outlet vintage clock inventory
• Products damaged due to customer improper disassembly, wrong battery installation, artificial collision, or improper storage
• Items with lost original packaging, missing accessories, or damaged identification labels
• Products with obvious use traces, assembly marks, or artificially modified appearances

4. Return Shipping Fee Rules (Consistent with Official Shipping Policy)

Our store provides 100% free standard shipping for all US orders with no minimum order requirement. Return shipping fees are divided by responsibility to ensure full transparency:

• Merchant Responsible Returns (Full Refund + Seller Covers Return Shipping)
  Applicable scenarios: factory manufacturing defects, functional clock failure, wrong item shipment, missing accessories, verified transit damage, or confirmed lost undelivered packages. We will cover all valid return shipping costs and issue a full refund of the product price.
• Customer Voluntary Returns (Customer Bears Return Shipping)
  Applicable scenarios: personal preference mismatch, style dissatisfaction, accidental wrong order, or other non-quality related reasons. Customers are responsible for all return shipping fees. No restocking fee will be charged.

5. GMC Mandatory Core After-Sales Guarantees

We strictly implement Google’s mandatory after-sales regulations for core order scenarios, ensuring zero policy violations:

• Undelivered / Lost Package: Orders verified as lost or undelivered by UPS, FedEx, DHL logistics can apply for a full refund or free reshipment.
• Damaged on Arrival: Vintage clocks damaged during transit support free return, exchange, or full refund after providing valid photo/video proof within 48 hours of delivery.
• Incorrect Item Delivery: Wrong shipments caused by warehouse errors enjoy free return service and free re-delivery of correct products.

6. Standard Return & Refund Processing Procedure
7. Submit Application: Send a request email to support@primewholesalegoods.com within the 30-day return window, including your order ID, detailed return reason, and clear photos/videos of the vintage clock product.
8. Obtain Official Authorization: Our customer service team will review your request and issue a return confirmation within 2 business days. Unauthorized returns will be directly rejected.
9. Return Shipment: Send the product back via trackable UPS, FedEx, or DHL logistics according to our guidance.
10. Warehouse Inspection: Our warehouse will strictly inspect the condition of returned vintage clocks within 7 business days after receiving the package.
11. Refund Execution: For approved return requests, refunds will be returned to the original payment methodwithin 7–14 business days. Bank system processing delays are beyond our control.
12. Policy Update Statement

We reserve the right to update this return and refund policy to adapt to platform rules and business adjustments. The latest policy will be published on the website with an updated effective date. Continued browsing and purchasing on this website constitutes acceptance of the latest policy terms.

Company Official Information
Operating Entity: Prime Wholesale Goods LLC
Address: 18 Hazel Ln, Springfield, IL 62712, USA
Business Email: service@PrimeWholesaleGoods.com
Service Hotline: +1 217-529-5653
Business Hours:
Monday to Saturday: 9AM - 6PM
Sunday: Closed